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Tag: Email

  • Listicle: 7 Simple Ways to Get Paid on Time Without Chasing Customers

    Listicle: 7 Simple Ways to Get Paid on Time Without Chasing Customers

    Running a business in Nigeria isn’t just about providing quality products or services; it’s also about making sure you get paid on time. Too often, business owners find themselves chasing payments, sending repeated reminders, and struggling with cash flow gaps. According to a PwC report, 48% of Nigerian SMEs experience delayed payments, which can disrupt operations, affect salaries, and slow down business growth.

    But the real cost of these delays isn’t just the stress of waiting—it’s the uncertainty it creates. Businesses struggle to plan ahead, restock inventory, pay workers, or even keep the lights on. Without predictable payments, expansion is nearly impossible, and owners are left firefighting short-term financial struggles rather than focusing on growth.

    If you’re tired of chasing customers for money, here are seven simple ways to ensure you get paid on time—without the stress. The seventh tip includes a newly unveiled tech tool.

    1. Set Clear Payment Terms from the Start

    One of the biggest reasons payments are delayed is because customers aren’t sure when or how to pay. Avoid this by clearly outlining payment terms before any transaction. Let customers know the exact due date, acceptable payment methods, and any penalties for late payments.

    For businesses offering services, a simple invoice with clear terms helps. If you run a school, cooperative, or subscription-based service, structuring payments with due dates reduces confusion. When expectations are clear, payments are more likely to come in on time.

    2. Request Upfront or Part Payments

    Rather than waiting until the end of a service period to get paid, consider requesting a percentage of the payment upfront. This ensures that customers are financially committed from the start.

    For example, if you run a catering business, you can require 50% of the payment before sourcing ingredients. Schools can structure fees into manageable installment plans to encourage parents to pay in advance. When customers have already invested in your service, they are more likely to complete payments on time.

    3. Automate Payment Reminders

    People get busy, and sometimes, late payments are due to forgetfulness rather than unwillingness to pay. Sending reminders before due dates can prevent this. Instead of calling each customer individually, use automated reminders via SMS, WhatsApp, or email.

    For instance, a gym owner can schedule monthly reminders for members before their subscription renewal. Cooperatives collecting monthly contributions can send automatic alerts to remind members of upcoming payments. A simple nudge at the right time can make all the difference.

    4. Reward Reliable Customers

    Sometimes, the best way to encourage timely payments is to reward the customers who consistently pay on time. This creates an incentive for others to follow suit while reinforcing good payment habits.

    For example, a school could offer early payment discounts for parents who settle fees before term starts. A business that provides services on credit could prioritize loyal customers for special deals or extended services. When customers know there’s a benefit to paying on time, they’re more likely to make it a habit.

    5. Offer Discounts for Early Payments

    Everyone loves a good deal, and small incentives can go a long way in encouraging customers to pay on time. Consider offering a small discount for customers who pay early.

    For example, a school can offer a 5% discount on fees paid before the term starts. Landlords can offer a slight reduction on rent if tenants pay before the due date. Small rewards create urgency, motivating customers to settle payments quickly.

    6. Enforce Late Payment Penalties (But Politely)

    While incentives encourage early payments, penalties discourage late ones. Establishing a small late fee can push customers to prioritize your payment over others. However, the key is to communicate it upfront and enforce it politely.

    For instance, a tailor can state that late balance payments will result in an extra charge per day. A cooperative can apply an administrative fee for overdue contributions. Many businesses use “grace periods” before applying penalties to give customers a fair chance. It’s about striking a balance between being firm and maintaining good customer relationships.

    7. Use PaywithAccount to Automate and Secure Your Payments

    Even with all the right steps in place, managing collections manually can still be time-consuming and stressful. That’s why OnePipe launched PaywithAccount two weeks ago—to help Nigerian businesses get paid on time without the hassle.

    PaywithAccount allows businesses to automate payments, ensuring funds are collected directly from customer accounts without the need for follow-ups. This means fewer delays, predictable cash flow, and no more awkward reminders. By eliminating the inefficiencies of traditional payment methods, businesses can focus on what truly matters—growth and customer satisfaction.

    Whether you run a school, a cooperative, a gym, or any business that relies on scheduled payments, PaywithAccount simplifies collections and provides peace of mind. Learn more at paywithaccount.com/signup.

    In conclusion, late payments can be frustrating, but they don’t have to be the norm. By setting clear expectations, offering flexible options, and using the right tools, you can ensure steady cash flow without stress.

    The most successful businesses don’t waste time running after payments—they set up systems that make payments run smoothly. With the right strategy in place, you can focus less on collecting money and more on growing your business.

  • Not Using Unified Collaboration Platform Resulting in Productivity Loss for Nigerian Businesses, Reveals Zoho’s Survey

    Not Using Unified Collaboration Platform Resulting in Productivity Loss for Nigerian Businesses, Reveals Zoho’s Survey

    Zoho, a leading global technology company, has unveiled the results of its study, “The State of Productivity and Collaboration in Nigeria, 2024”, which surveyed over 500 organisations with more than 50 employees across the country. The findings reveal critical workplace productivity challenges, including the overwhelming impact of data silos resulting from fragmented systems and inefficient app usage. The survey study also highlights the growing demand for unified platforms, which can help businesses streamline employee collaboration.

    “Nigerian businesses have adopted a variety of cloud tools over the years to support their digital transformation journey. However, they are beginning to recognise that these disconnected tools often lack integration with their existing technology stack, creating silos that hinder collaboration and lead to productivity losses. As this issue gains attention, the demand for unified collaboration platforms with advanced AI capabilities has surged, as corroborated by the survey findings. In Nigeria, we’ve observed a notable increase in the adoption of Zoho Workplace, reflecting this trend. Zoho Workplace set the standard for a unified experience as early as 2017, well ahead of the industry giants. It offers not just a unified interface, but brings contextual data to the forefront, saving time, and enabling users to focus on what truly matters,” said Kehinde Ogundare, Country Head, Zoho Nigeria.

    Key Findings from the Study

    The study shows that 55% of Nigerian businesses have adopted a fully on-site work model, while 31% operate in a hybrid setup, and the remaining 14% were in completely remote roles. Most remote roles are held by individual contributors with limited collaboration requirements, while hybrid workers face significant barriers in maintaining effective communication.

    The survey also revealed that 51% of employees use 1–5 apps daily, 35% use 6-10 apps, while 14% rely on more than 10 apps. App usage is higher among senior executives, with 81% of the C-Suite employees using more than 10 apps, while 72% of junior employees use 1-5 apps. The most commonly used tools are for productivity and collaboration (68%), followed by project management (47%), business intelligence (47%), and accounting (43%). Despite widespread app usage, only 50% of the respondents track their tasks in a unified view, with higher adoption rates among the C-Suite (78%) and senior leadership (63%).

    Productivity Challenges and Opportunities

    For the Nigerian workforce, the biggest collaboration challenge is poor WiFi/data connectivity (80%), across demographics. This indicates the need for solutions that have an offline mode and can work in lower data connectivity.

    Other collaboration challenges are digital fatigue (54%), and information spread across too many apps (45%). For middle managers, the second biggest challenge, after poor WiFi, is communication with employees in a remote or hybrid setup. According to the respondents, the most effective way to improve productivity in Nigerian workplaces is to enable quick access to necessary information from different apps (78%), followed by adoption of new technologies like AI (72%), and the ability to communicate from within business apps (55%).

    There is a clear demand for unified collaboration platforms bolstered with AI capabilities that can be integrated into existing software ecosystems. Such solutions will not only help in reducing the time taken to do the job, but can also reduce digital fatigue as one will not have to juggle multiple apps.

    The Economic Outlook

    As per the survey, 51% of the respondents said their organisation had adopted new technology to prepare themselves for the economic challenges. Those who said their companies had adopted new technology were more positive about the ability of their company to deal with the competition (rating 4 out of 5) than those who said their company had not adopted new technology (rating a little over 3 out of 5). However, largely, respondents feel their companies are adequately prepared to face economic challenges (57%).

    In fact, according to the findings, slow adoption of emerging technologies like AI emerged as the most significant factor hindering their ability to stay ahead in a rapidly evolving market, cited by 46% of the respondents. Other reasons cited as causing competitive disadvantages were low adoption of digital tools (45%), and employees switching between too many apps (41%).

    Zoho Workplace

    Zoho Workplace is a unified collaboration platform that brings together communication, collaboration, and productivity applications, showing all relevant information and tasks in a single view. It comprises email, chat, online meeting, webinar, office suite (word processor, spreadsheet, and presentation), file storage, and social intranet.

  • Don’t fall for it: How to spot social media job scams a mile away

    Don’t fall for it: How to spot social media job scams a mile away

    …As social media becomes more intertwined with our daily routines, sly cybercriminals are using it to trick people with fake job offers; What are these social-media recruitment scams, and how can you spot the red flags?

     With over 32% of South Africans struggling to find jobs, it is no wonder that scams targeting job seekers are becoming more common. “Cybercriminals are always evolving their tricks to match the latest trends,” asserts Anna Collard, SVP Content Strategy and Evangelist at KnowBe4 AFRICA. “As job-searches on social media grow, so does the potential for recruitment-related fraud.”

    Types of recruitment scams

    There are two types of recruitment scams, although they all have the same aim: conning you into giving them money or your personal details. The first kind involves impersonation, in which fraudsters pose as legitimate recruiters and reach out to you via WhatsApp, Telegram, Facebook, LinkedIn or email. “They may use stolen logos and profile pictures of very attractive people to lure you into thinking they’re from an HR department or recruitment firm,” explains Collard.

    Recently, there have been scams where fraudsters posed as the Department of Employment and Labour to advertise fake job opportunities. In these incidents, individuals seeking jobs were required to pay R250 upfront for supposed “background checks” at PEP stores. Similarly, job seekers from the North-West province fell victim to a scheme where they paid for transportation to an interview and half-day training in Centurion, only to find out that the job offers were non-existent.

    The second type of scam involves fake job postings. Using legitimate job boards, scammers post fake job offers to get your personal information. “Facebook, with its broad user base, is particularly desirable for scammers,” comments Collard. “They exploit the platform’s features, like Groups and Marketplace, to post fake job listings and approach potential victims.”

    When you are hunting for a job, how can you stay safe? Here are three clear indicators that the job posting or recruitment drive could be a scam.

    1. Unsolicited offers and unprofessional communication

    “Beware of unsolicited job offers, especially if you didn’t apply for them,” advises Collard. Legitimate employers follow a formal recruitment process and will not haphazardly reach out on social media.

    Another red flag is unprofessional communication. Spelling errors, poor grammar, an international phone number on WhatsApp, or an email address from Gmail or Yahoo should make you take a step back.

    1. Remote work that pays well

    Another warning bell is that the job offer is “fully remote,” and offers very attractive remuneration. “Often this is a sign that it’s a scam,” cautions Collard, “as criminals know that most people want to work from home. Also, if the salary sounds astronomical for the particular position, be wary.” Rather, research what the salary range of similar positions is before you respond to tempting job offers. “It’s also better to verify the job offer is real by contacting the company directly,” she says.

    1. Requests for payment or your info

    However, the most significant warning sign is when they ask for payment for application fees, training courses, or background checks. As per the Employment Services Act, no one can charge jobseekers for employment services. “If you are asked to pay anything for your recruitment, it is a clear scam,” Collard emphasises.

    Similarly, legitimate employers will not ask for your sensitive personal information, such as your ID number or bank account details, until a very advanced stage of the recruitment process. “This information is usually only requested after a job offer has been extended,” explains Collard.

    To ensure your safety during your job search, it is important to take precautions. Trust your instincts and be cautious. As Collard advises, “Pay attention to warning signs such as unsolicited job offers, requests to download links, and demands for payment or personal information.” By maintaining a healthy level of scepticism and taking proactive steps to verify the legitimacy of job offers and recruiters, you can significantly reduce the risk of falling victim to these scams. And remember, anything that sounds or looks too good to be true most likely isn’t.

  • Feature: Responsive Customer Service As Bridge to Business Accessibility

    Feature: Responsive Customer Service As Bridge to Business Accessibility

    By Elvis Eromosele 

    As children, we were taught that communication is a two-way street. It is not just about talking; it’s also about listening. It’s not only about disseminating information but also about actively listening and engaging with others. Today, as adults, many didn’t learn the same lesson or didn’t take it to heart. 

    Experts argue that effective communication thrives on exchanging ideas, feedback, and perspectives. When both parties actively participate in the conversation, it encourages transparency, trust, and collaboration. This two-way flow of communication helps build stronger relationships, resolve issues more effectively, and foster an environment conducive to growth and understanding. 

    In the digital age, the bridge between customers and businesses is increasingly built upon communication. The most important channels include the internet /website, phone calls and email. The essence of customer service contact stands as the pivotal gateway to fostering seamless accessibility. However, a disheartening trend persists – many businesses unanswered calls and ignored emails. This lack of responsiveness blows the very foundation of customer experience, leaving patrons adrift in a sea of frustration and disenchantment.

    For instance, last week, I got the following message via SMS from, supposedly, my pension fund administrator. 

    “Kindly submit consent for us to provide your bank details to the Ministry of Humanitarian Affairs for FGN Palliative. Visit (link) to locate our Office Address and make a physical submission or click (link) for electronic submission on or before 19 Dec 2023. Enquiries: 08059580002, 08032752888.” It didn’t smell right. 

    Ordinarily, I’ll ignore this sort of message. But this one came as part of the usual messages (chat) from the firm. My interest was pinged. I went online and got the pension firm’s phone number and email. I called several times, and the lines were either busy or simply rang out. So, I sent an email and got an automated response. Five days later, nothing else from the firm.

    Why can’t companies answer their customer’s calls? 

    How long does it take to respond to an email? 

    How am I not to believe that the supposed fraudsters are working hand in hand with contacts within the firm?

    The Impact of Unanswered Communication

    Recently, several high-profile cases have spotlighted the detrimental impact of businesses failing to address customer inquiries promptly. 

    One poignant example is when a major airline faced a significant operational meltdown, resulting in countless passengers stranded and seeking assistance. Despite an influx of queries flooding their customer service lines, the airline struggled to cope, leaving many customers in a state of frustration due to unanswered calls and unacknowledged emails. This delay exacerbated the already stressful situation, souring the experience for countless travellers.

    There are also instances where airlines cancel flights and yet take months of follow-up and sometimes begging to refund the customers. 

    Similarly, telecommunications giants have faced their fair share of scrutiny during service disruptions. Instances of network outages or technical glitches causing service disruptions often led to an inundation of customer inquiries. Sometimes, these disruptions are precipitated by fibre cable cuts during road construction. However, delayed or absent responses to these queries intensified customer dissatisfaction, eroding trust in the company’s ability to address concerns promptly. 

    The real issue is that when businesses fail to answer phone calls or respond to email messages, the repercussions reverberate through the customer experience landscape. It creates an insurmountable barrier, thwarting customers’ attempts at accessing information, seeking assistance, or providing feedback. Such negligence undermines trust and loyalty, casting a shadow on the perceived reliability and credibility of the business.

    Customers left in limbo often experience heightened frustration, leading to feelings of neglect or indifference. This negative experience significantly diminishes their inclination to engage further with the business, thereby impacting retention rates and tarnishing the business’s reputation in the market.

    Possible Root Causes and Remedies

    Several factors contribute to this lack of responsiveness. Overwhelmed customer service departments, inadequate infrastructure, or even a lack of priority given to these communication channels can be prime culprits.

    By learning from these examples and acknowledging the ramifications of unresponsive customer service, businesses can strategically allocate resources, implement effective communication strategies, and build a customer-centric approach that not only resolves issues but also strengthens relationships and fosters loyalty.

    To remedy this issue, businesses must undertake a holistic approach

    First off, there must be an intentional investment in technology. This will involve adopting and integrating advanced communication technologies that can streamline and manage incoming queries efficiently. Implementing automated responses, chatbots, and CRM systems can significantly enhance responsiveness.

    Secondly, emphasis must be placed on training and empowerment. Firms must equip customer service representatives with comprehensive training, empowering them to handle diverse queries promptly and effectively. There is also a need to establish clear protocols and response times to ensure timely resolution.

    Moreover, organisations must prioritize communication channels. Firms have to acknowledge the significance of each communication channel and allocate resources accordingly. A proactive approach to responding to emails and answering calls can quickly solidify customer trust and satisfaction.

    Feedback has been described as the “breakfast of champions”. Companies need to regularly solicit customer feedback to gauge satisfaction levels. They can subsequently use this information to continually refine and improve communication strategies, ensuring they align with customer expectations.

    The essence of customer service contact as the conduit to business accessibility cannot be overstated. The failure to address customers’ queries through phone calls and emails erects barriers that impede accessibility and erode trust. 

    Businesses that recognize the pivotal role of prompt communication in addressing customer queries and concerns are better positioned to navigate challenges, build trust, and elevate the overall customer experience in today’s competitive landscape.

    By acknowledging the impact of unresponsiveness and implementing proactive measures, businesses can bridge this gap thus fostering a customer-centric approach that not only resolves issues but also cultivates loyalty and elevates the overall customer experience. Responsive and efficient communication stands as the cornerstone of a thriving business in today’s interconnected marketplace.

    Eromosele, a corporate communication professional and public affairs analyst, wrote via: elviseroms@gmail.com

  • Trends: Email security remains critical for organisations’ cybersecurity practices as threat actors embrace AI

    Trends: Email security remains critical for organisations’ cybersecurity practices as threat actors embrace AI

    Email compromise still accounts for around 90 percent of breaches that occur within business on a daily basis, something that, in most instances, can be blamed on user error.

    “New and evolving threats are landing in users’ mailboxes daily, particularly within the hybrid workforce context, often using phishing campaigns that rely on clever techniques and panic to get users to click on links and share credentials or sensitive information, such as banking details,” explains Gideon Viljoen, Pre-Sales Specialist: ICT Security at Datacentrix, a leading hybrid ICT systems integrator and managed services provider.

    “US wireless network operator, Verizon confirms in its Data Breach Investigations Report 2023 that 74 percent of data breaches (three out of four) involve a human element, with people being involved either via error, privilege misuse, use of stolen credentials or social engineering.”

    Social engineering is a lucrative tactic for cybercriminals, the report says, especially given the rise of those techniques being used to impersonate enterprise employees for financial gain, an attack known as Business Email Compromise (BEC).

    The median amount stolen in BECs, it reveals, has increased over the last few years to $50,000 USD, based on Internet Crime Complaint Center (IC3) data, which might have contributed to pretexting incidents – a specific type of social engineering attack – nearly doubling this past year. With the growth of BEC, enterprises with distributed workforces face a challenge that takes on greater importance: creating and strictly enforcing human-centric security best practices.

    Fighting fire with fire: User training and next-gen technology essential

    “With a rapidly evolving landscape, changing attack strategies and new compromise techniques being introduced daily, it is imperative that users are trained and kept up to date on the latest campaigns and techniques being used,” says Viljoen.

    “This is the most effective way of ensuring a more secure environment, with users acting as a ‘human firewall’ for organisations, and being able to spot, report and block compromise attempts. User awareness training is an excellent proactive option to assist email gateway administrators and engineers in staying on top of campaigns and potential breaches.

    “And further to this, a collaborative workforce between machines and humans is key to successfully stem the attack on organisations, with the use of AI (artificial intelligence) additionally providing a smarter, faster approach to protecting against email phishing and breaches.

    “AI is being used increasingly to run phishing campaigns and information collection, doing the heavy lifting on behalf of threat actors. A good example of this is how AI-powered chatbot ChatGPT has been used to help less-skilled cybercriminals to write malware and launch cyberattacks.

    “So, having a technology in place to combat this is a necessity, and businesses cannot rely on a human alone to be able to administer and catch these threats.”

    IBM’s recently launched Cost of a Data Breach Report corroborates this statement, affirming that AI and automation have had the biggest impact on speed of breach identification and containment for studied organisations. The report says that businesses making extensive use of both AI and automation experienced a data breach lifecycle 108 days shorter than those companies that had not deployed these technologies (214 days versus 322 days).

    According to the 2023 report, the incident costs shouldered by those organisations that were using AI and automation were significantly lower; on average, nearly $1.8 million lower data breach costs than organisations that didn’t deploy these.

    How to protect business email

    The best starting point for a business’s email security, according to Viljoen, is to invest in an email gateway solution.

    “In fact, Datacentrix’s recommendation is that organisations implement an email gateway solution as a first priority before looking at any other security product.”

    With a variety of toolsets available on the market, finding the best fit for your organisation is key, Viljoen clarifies. “There are full enterprise solutions, as well as small-to-medium business email offerings available to provide a secure email environment. These solutions offer reactive, real-time and proactive response solutions to secure the gateway.”

    They also encompass a variety of functionalities that address the various aspects of an email gateway, namely:

    ·       Spam filtering and blocking;

    ·       Stationery (email signatures and campaigns);

    ·       Anti-phishing (known bad threat actors);

    ·       Sandboxing (‘detonation’ of suspicious emails found);

    ·       Zero Day protection (behavioural or unknown/untrusted email domain);

    ·       Data leak prevention (internal and external sharing of sensitive information);

    ·       Email blocking (verification, blacklisting, whitelisting); and

    ·       User awareness training and campaigns (helping users to keep up with phishing techniques and how to defend against those).


    Ensuring that the gateway is configured and maintained from the start is critical, with the requirement that a specialist, either an internal engineer or an expert managed services provider, enforces the policies and rules and maintains best practice standards.

    “Once you have the right technology in place and capabilities are procured and enabled within the organisation, the next step is to see that the policies and rule sets are updated, checked and verified in a cost-effective way to ensure losses are minimised. Running best practice assessments on policies and rules on a frequent basis is also vital to ensure a secure gateway.

    “Finally, it is critical to utilise tools, such as pen testing and auditing, to ensure that the environment is hardened and stringently tested at frequent intervals.”

  • NCC-CSIRT Identifies Two Cyber Vulnerabilities

    NCC-CSIRT Identifies Two Cyber Vulnerabilities

    The Nigerian Communications Commission’s Cyber Security Incident Response Team (NCC-CSIRT) has independently identified two cyber vulnerabilities and advised Nigerian telecom consumers on the measures to be taken to get protected from the cyber-attacks.


    The CSIRT, in its first-ever security advisories less than three months after its creation, has solely identified the two cyber-attacks targeting the consumers and proffer solutions that can help telecom consumers from falling victims to the two cyber vulnerabilities.


    The first is described as Juice Jacking, which can gain access to consumers’ devices when charging mobile phones at public charging stations and it applies to all mobile phones. The other is a Facebook for Android Friend Acceptance Vulnerability, which targets only Android Operating System.


    According to CSIRT security, Advisory 0001 released on January 26, 2022, with Juice Jacking, attackers have found a new way to gain unauthorized entry into unsuspecting mobile phone users’ devices when they charge their mobile phones at public charging stations.


    Many public spaces, restaurants, malls, and even in public trains do offer complementary services to their customers in a bid to enhance customer services, one of which is providing charging ports or sockets.  


    However, an attacker can leverage this courtesy to load a payload in the charging station or on the cables they would leave plugged in at the stations.


    Once unsuspecting persons plug their phones at the charging station or the cable left by the attacker, the payload is automatically downloaded on the victims’ phone. This payload then gives the attacker remote access to the mobile phone, allowing them to monitor data transmitted as text, or audio using the microphone. The attacker can even watch the victim in real time if the victims’ camera is not covered. The attacker is also given full access to the gallery and also to the phone’s Global Positioning System (GPS) location.


    When an attacker gains access to a user’s Mobile phone, he gets remote access to the user’s phone which leads to breaches in Confidentiality, Violation of Data Integrity and bypass of Authentication Mechanisms. Symptoms of attack may include a sudden spike in battery consumption, device operating slower than usual, apps taking a long time to load, and when they load they crash frequently and cause abnormal data usage.


    The NCC-CSIRT, however, proffered solutions to this attack to include using ‘charging only USB cable’, to avoid Universal Serial Bus (USB) data connection; using one’s AC charging adaptor in public space, and not granting trust to portable devices prompt for USB data connection.


    Other preventive measures against Juice Jacking include installing Antivirus and updating them to the latest definitions always; keeping mobile devices up to date with the latest patches; using one’s own power bank; keeping the mobile phone off when charging in public places; as well as ensuring use of one’s own charger, if one must charge in public.


    On the other hand, the NCC-CSIRT Advisory 0001 of January 27, 2022, warns that Facebook for Android is vulnerable to a permission issue that gives privilege to anyone with physical access to the android device to accept friend requests without unlocking the phone. The products affected include Versions 329.0.0.29.120 of Android OS.


    With this, the attacker will be able to add the victim as a friend and collect personal information of the victim, such as Email, Date of Birth, Check-ins, Mobile phone number, Address, Pictures and other information that the victim may have shared, which would only be visible to his/her friends.


    However, to be protected from the Facebook-associated vulnerability, NCC-CSIRT in the security advisory recommends to users to disable the feature from their device’s lock screen notification settings.


    The NCC-CSIRT was inaugurated in October 2021 to provide guidance and direction for the constituents in dealing with issues relating to the security of critical infrastructure in their possession, and periodically assess, review and collate the threat landscape, risks, and opportunities affecting the communications sector, in order to provide advice to relevant stakeholders in those regards.


    As the telecoms-industry specific intervention, the objective of which aligns with the objective of the National Cybersecurity Policy and Strategy (NCPS) document published by the Office of the National Security Adviser (ONSA), the NCC-CSIRT ensures continuous improvement of processes and communication frameworks to guarantee secure and collaborative exchange of timely information while responding to cyber threats within the sector.


    In recent times, NCC-CSIRT has raised series of cyber-vulnerability awareness based on security advisories it receives from the Nigerian Cybersecurity Emergency Response Team (ngCERT), which is the national body for the implementation of the NCPS objective. However, Juice Jacking and Facebook for Android Friend Acceptance Vulnerabilities are the two first-ever cyber vulnerabilities published by the NCC-CSIRT.