Tag: Emirates Airline

  • Emirates Named World’s Most Profitable Airline After Record US$6.6 Billion Group Profit

    Emirates Named World’s Most Profitable Airline After Record US$6.6 Billion Group Profit

    The Emirates Group has announced record-breaking financial results for the 2025-26 fiscal year, with Emirates retaining its position as the world’s most profitable airline despite major regional disruptions late in the reporting period.

    The Group posted a record profit before tax of AED 24.4 billion (US$6.6 billion), up 7% year-over-year, alongside record revenue of AED 150.5 billion (US$41 billion) and record cash assets of AED 59.6 billion (US$16.2 billion).

    His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates airline and Group said: “These outstanding results, despite significant challenges in the last month of our financial year, reaffirm the strength and resilience of the Emirates Group’s business model, which is rooted in safety, excellence, innovation, people and partnerships.

    “For the first 11 months of 2025-26, the picture across the Group was very positive. Strong demand for our products and services was driving revenue, and we were achieving healthy margins thanks to our sustained investments in product, people, technology and brand. Month after month, we were surpassing our targets.

    “On 28 February, military activity massively disrupted global commercial air traffic in the Gulf region, including in the UAE. Emirates and dnata quickly mobilised to support our people and affected customers, protect our assets, and ensure business continuity.”

    HH Sheikh Ahmed added: “The Emirates Group has navigated crises and disruptions before. Each time, we placed our focus on our customers and our people, and each time, we have bounced back stronger.  

    “Our people are a big part of our success, enabling us to respond with agility in a dynamic operating environment. I’d like to thank all our employees – they have truly exemplified the qualities that set the Emirates Group apart during testing times.

    In 2025-26, the Group collectively invested AED 17.9 billion (US$ 4.9 billion) in new aircraft, facilities, equipment, and the latest technologies to support its growth plans.

    The Group’s total workforce grew by 8% to 130,919 employees, as Emirates and dnata continued recruitment activity around the world to support its expanding operations and boost its future capabilities. The Group’s UAE national workforce also grew to surpass 4,000, showing the success of its programmes to attract, grow and retain local talent.

    “From a fuel perspective, Emirates is well-hedged until 2028-29; and we have worked with our suppliers to secure the volumes required to support our current operations and our scaling up to pre-disruption levels. At dnata and across the Group, our business streams, scale, portfolio mix, and years of investments give us the resilience and agility to address any near-term challenges.

    “Our fundamentals are strong. The Emirates Group’s proven business model is unchanged.  Dubai’s place at the nexus of global commerce, trade and travel flows is unchanged. Our ambition to be the best in the world, and to be of service to the world, is unchanged.”

    During the year, Emirates’ global network spanned 152 cities in 80 countries. Emirates also grew its partnerships to 32 codeshare and 117 interline partners, providing customers smooth access to over 1,700 cities beyond its network.  

    At the 2025 Dubai Airshow, Emirates announced further fleet investments worth US$ 41.4 billion at list prices – for 65 more Boeing 777-9s and 8 more A350-900 aircraft. At 31 March, Emirates’ order book had 367 aircraft, comprising of: 54 A350s, 270 Boeing 777x, 35 787s, and 8 777Fs, with deliveries scheduled through to 2038.

    Emirates carried 53.2 million passengers (down 1%) in 2025-26, with seat capacity down by 1%. The airline reports a Passenger Seat Factor of 78.4%, a marginal decline from 78.9% last year. Passenger yield was higher by 4% at 38.1 fils (10.4 US cents) per Revenue Passenger Kilometre (RPKM).  

    Emirates launched a new “Accessible and Inclusive Travel Hub” on emirates.com to help travellers with varying accessibility requirements plan their journey. It also introduced new onboard sensory products and fidget toys for children and adults, and organised “travel rehearsals” at dozens of airports worldwide to help ease travel anxiety for children with autism and their families.

    Emirates SkyCargo also delivered an outstanding year, carrying 2.4 million tonnes of goods around the world, up 3% from the previous year.

    Emirates continued to deploy simple forward contracts to hedge against Brent crude oil and refining margins; and used long-term interest rate hedges to mitigate the impact of interest rate fluctuations. 

    Emirates subsidiary, dnata’s total revenue increased by 12% to hit a new record of AED 23.6 billion (US$ 6.4 billion), driven by increased flight and travel activity across the world, particularly in its major markets: Australia, Europe, the UAE, UK, and US.

    The Emirates Airline Foundation continuing its work with social entrepreneurs and NGOs to provide disadvantaged children with education, shelter, food and medical services. This year, the Foundation supported 13 active projects around the world and provided over 500 flight tickets for medical missions.

  • Emirates serves up a winning partnership with world no. 1 tennis player Aryna Sabalenka

    Emirates serves up a winning partnership with world no. 1 tennis player Aryna Sabalenka

    Emirates has today announced a landmark partnership with the world’s No. 1 tennis player, Aryna Sabalenka, who becomes the airline’s first tennis ambassador.

    The milestone builds on Emirates’ longstanding commitment to tennis as the Official Airline of all four Grand Slams worldwide. To mark the occasion, Sabalenka unveiled an Emirates A380 aircraft adorned with a special tennis-inspired livery celebrating its sponsorship of the Australian Open, Roland Garros, Wimbledon and US Open.

    Sabalenka and Emirates both share a passion for excellence, innovation and a winning spirit. Dubai serving as a hub for Sabalenka’s training and preparation over the years, positions her as a natural fit for Emirates.

    The partnership caps a dominant period for the 27-year-old, who is now a four-time Grand Slam champion after claiming a second US Open in September last year. Sabalenka, who won back-to-back Australian Open titles in 2023 and 2024, before finishing as runner-up at AO25, has also been crowned the WTA Tour Player of the Year for the past two seasons.

    Reflecting on the announcement, Sabalenka shared, “In tennis, every little detail counts – so to align with a brand which matches my ambition and attention to detail makes this feel like a natural fit.

    Travelling in world-class comfort with Emirates has been key to my preparation. But this partnership represents much more than that – because it also highlights what we, as women in sport, can achieve on the world stage.

    I feel proud and excited to partner with Emirates, a brand whose values of quality and excellence closely align with mine.”

    Boutros Boutros, Emirates’ Executive Vice President for Corporate Communications, Marketing & Brand said, “Aryna is not only a champion on the court but a global icon who inspires millions through her determination and professionalism – qualities that resonate strongly with our ethos at Emirates. With Dubai as our shared home, we already have a strong connection with Aryna, and this partnership allows us to elevate our engagement in a truly meaningful way.

    Together, we hope to create unique opportunities for fans to experience the Emirates journey, both in the air and at the heart of the sport. Whether it be by offering live tennis through our ice entertainment system, or a taste of Australia through our in-flight menu. Emirates can’t wait to see what Aryna can achieve at the Australian Open and beyond in 2026.”

    Emirates’ extensive portfolio of global sports and cultural partnerships connects millions of people through shared passions and world-class experiences. The airline’s tennis portfolio includes some of the highest‑profile events on the ATP and WTA tours, including the Dubai Duty Free Tennis Championships as well as all four Grand Slams (Australian Open, Roland Garros, US Open, Wimbledon).

    Beyond tennis, Emirates’ commitment to connecting fans across the globe through shared sporting moments spans horse racing through the Dubai World Cup and Team Godolphin; golf via the DP World Tour; cricket across all major ICC events and the ICC Elite Panel of Umpires and Lancashire County Cricket Club; sailing with Emirates Team New Zealand, SailGP and Emirates Great Britain Sail GP team; basketball through the NBA, Real Madrid and Beirut Basketball club; cycling with UAE Team Emirates XRG; and Australian rules football with Collingwood FC. Emirates’ iconic “fly better” branding appears on the jerseys of leading football clubs including Arsenal FC, Real Madrid CF, AC Milan, S.L. Benfica, and Olympique Lyonnais. Emirates also serves as Platinum Partner to FC Bayern Munich’s first team. Emirates has been the title sponsor of The FA Cup for nearly a decade. In the UAE, the airline supports the Pro League and appears on Al Ain FC’s training kit during the 2025/2026 season.

  • Emirates Gets African Travel Gold Award as Nigeria launches “Culture Meter Index”

    Emirates Gets African Travel Gold Award as Nigeria launches “Culture Meter Index”

    As Nigeria rolls out its first ever “Culture Meter Index”, Emirates has been honoured with the Travel Gold Award of Excellence for Connecting Africa to the World and in recognition of its outstanding contribution to African tourism, trade, and cultural exchange.

    The Award was presented at the Africa Tourism & Creative Economy Expo (AFTCREE), in partnership with Nigeria’s Federal Ministry of Arts, Culture and Tourism on 25 November in Abuja. There was also the formal unveiling of the “Culture Meter”which in essence is a tool to track Africa’s tourism index and progress.

    The award recognizes Emirates’ sustained investment in Africa’s tourism and creative sectors, driven by long-term partnerships with governments and tourism bodies

    Earlier this year, the airline expanded its collaboration with several African tourism authorities, including Nigeria’s Ministry of Arts, Culture, Tourism and the Creative Economy, to attract more international visitors and position Nigeria as a leading destination in Africa.

    These partnerships support Nigeria’s broader tourism development agenda, which aims to upgrade infrastructure, expand hospitality offerings, and enhance air connectivity between Nigeria and major global markets.

    Paulos Legesse, Emirates Country Manager for Nigeria who accepted the award on behalf of the airline, said:“This award reflects the trust and confidence Nigerian travellers place in Emirates. Our commitment goes far beyond operating flights — we strive to deliver a seamless, world-class travel experience at every touchpoint. From our onboard comfort to our hospitality on the ground and our extensive global network, we aim to make every journey exceptional.

    “Since launching operations in Nigeria, Emirates has proudly served as a gateway between Africa and Dubai, connecting Nigerian travellers not only to the UAE but to more than 150 destinations worldwide. We remain committed to opening doors for Nigerians in business, leisure, education, and culture through unmatched connectivity and service excellence.”

    The Africa Tourism & Creative Economy Expo (AFTCREE) was organised by Africultour Limited, in partnership with Nigeria’s Federal Ministry of Arts, Culture, Tourism and the Creative Economy, under the theme: “Optimising Africa’s Comparative and Competitive Advantage for Accelerated Trade and Economic Growth.”

    Chuks Akamadu, CEO of Africultour Limited, applauded Emirates airline for raising the standard of international travel, championing regional tourism, and playing a pivotal role in connecting Africa to the world.

    He pledged that AFTCREE will continue to provide “a unique platform for African nations to leverage their cultural and creative assets to drive trade, investment, and sustainable growth.”

    Emirates is the world’s largest international airline, operating a modern fleet consisting of Airbus A380s, A350s and Boeing 777s to over 150 destinations across six continents. In Nigeria, Emirates operates daily flights between Dubai and Lagos, providing seamless connectivity to its global network and supporting tourism, trade, and business development across Africa.

  • Emirates SkyCargo orders 5 additional Boeing 777 Freighters

    Emirates SkyCargo orders 5 additional Boeing 777 Freighters

    • The order marks the next milestone on the airline’s long-term strategy, boosting main deck cargo capacity by 30% and providing a long-term solution to the current capacity crunch

    Emirates SkyCargo, the cargo arm of the world’s largest international airline, has announced a firm order for an additional five Boeing 777 freighters, with immediate delivery between 2025 and 2026. The US$ 1billion order will take the airline’s total order book to 315 wide-body aircraft.

    Emirates SkyCargo’s performance throughout Q1 of its current 2024-25 financial year has been exceptional, with consistently high load factors and tonnages surpassing 2019 figures. Once the new aircraft enter service, available main deck cargo capacity will increase by 30%,allowing the airline to deploy much-needed space into key markets and better serve global customers.

    His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates airline and Group said: “Demand for our world-class product and services is growing exponentially, further amplified by Dubai’s Economic Agenda which aims to double foreign trade and reinforce the city’s position as a global trading hub. This investment in additional Boeing 777 capacity enables us to cater to customer demand and marks a step forward on our long-term strategic growth plan.

    The next phase of our strategy will include a full assessment for our future freighter fleet reviewing all aircraft options to ensure we are best equipped to respond to the evolving demands of the market and reaffirming our confidence in the role of airfreight and, more specifically, Emirates SkyCargo, in global trade.”

    “We are honored that Emirates SkyCargo, renowned for operational excellence and innovation, has once again selected the Boeing 777 Freighter to extend the reach of its global network,” said Stephanie Pope, president and CEO of Boeing Commercial Airplanes. “We deeply value Emirates’ trust in the Boeing wide body family and are committed to supporting their long-term strategic growth plan.”

    With the staggered delivery of its new aircraft, Emirates SkyCargo will retire older freighters, reinforcing the airline’s commitment to operating one of the youngest and most efficient fleets in the sky.

    In addition to the 10 Boeing 777Fs on order, the airline’s cargo capabilities will be bolstered by the 10 777-300ERs currently being converted into freighters, taking Emirates’ freighter fleet to 17 aircraft by the end of 2025. Harnessing the Emirates passenger fleet, the cargo division will continue to facilitate the fast, reliable and efficient movement of goods worldwide, offering customers more flexibility with a fleet mix of 777s, 777-Fs, 747Fs, A350s, and A380s.

  • Emirates returns to Nigeria from 1 October

    Emirates returns to Nigeria from 1 October

    Emirates will resume services to Nigeria from 1 October 2024, operating a daily service between Lagos and Dubai, and offering customers more choice and connectivity from Nigeria’s largest city to, and through, Dubai.

    The service will be operated using a Boeing 777-300ER. EK783 will depart Dubai at 0945hrs, arriving in Lagos at 1520hrs; the return flight EK784 will leave Lagos at 1730hrs and arrives in Dubai at 0510hrs the next day. Tickets can be booked now on emirates.com or via travel agents.
    Adnan Kazim, Emirates’ Deputy President and Chief Commercial Officer said, “We are excited to resume our services to Nigeria. The Lagos-Dubai service has traditionally been popular with customers in Nigeria and we hope to reconnect leisure and business travellers to Dubai and onwards to our network of over 140 destinations.  We thank the Nigerian government for their partnership and support in re-establishing this route and we look forward to welcoming passengers back onboard.”
    With the resumption of operations to Nigeria, Emirates operates to 19 gateways in Africa with 157 flights per week from Dubai, with further reach to an additional 130 regional points in Africa through its codeshare and interline partnerships with South African Airways, Airlink, Royal Air Maroc, Tunis Air, among others.
    As a major economic hub in Africa, Nigeria and the UAE have built strong bilateral trade relations over the years, headlined by Lagos as the nation’s commercial centre. With the resumption of daily passenger flights, the airline’s cargo arm, Emirates SkyCargo, will further bolster the trade relationship by offering more than 300 tonnes of bellyhold cargo capacity, in and out of Lagos every week.
    Emirates SkyCargo will support Nigerian businesses by exporting their goods via its state-of-the-art hub in Dubai, into key markets such as the UAE, Malaysia, Hong Kong, and Bahrain, among others with key anticipated commodities such as Kola Nuts, food and beverages, and urgent courier material. Emirates SkyCargo will also import vital goods such as pharmaceuticals and electronics as well as general cargo from key markets such as the UAE, India and Hong Kong. Keeping trade flowing seamlessly, these goods will be transported quickly, efficiently, and reliably via the airline’s multi-vertical specialized product portfolio. 
    The Emirates Boeing 777-300ER serving Lagos will operate with 8 First Class suites, 42 Business Class seats, and 304 seats in Economy Class. Offering the best experience in the sky, passengers can dine on regionally inspired multi-course menus developed by a team of award-winning chefs complemented by a wide selection of premium beverages. Customers can tune in to over 6,500 channels of global entertainment, including 23 Nigerian movies, in addition to series and other content on ice, Emirates’ award-winning inflight entertainment system.
  • Emirates Airline set for largest presence ever at Global Travel Exhibition

    Emirates Airline set for largest presence ever at Global Travel Exhibition

    Emirates is gearing up for its largest presence ever at this year’s Arabian Travel Market (ATM), which gets underway on 6 May.

    Here are three things visitors can look forward to when visiting Emirates’ sprawling ATM stand spread over 975 square metres:

    1. Signature product displays: The highly popular Emirates Premium Economy seat, which is now available on 15 cities will again be on display at ATM this year. The customer favourite boasts legroom of up to 40 inches, wide seats and a generous recline. The airline will also feature its frequently visited Boeing 777-300ER game-changer First Class fully enclosed private suite, Boeing 777 Business Class seat, newest generation A380 Onboard Lounge, along with other iconic products such the First Class Shower Spa and its generously pitched game-changer Economy Class seats. The friendly Emirates Cabin Crew will be on hand to demonstrate product features and answer visitor questions. 
    2. Emirates Official Store:  Selling crowd favourite aircraft models and other limited edition merchandise, the Emirates Official Store will also feature items inspired by the airline’s newly minted sports partnerships including dual-branded Wimbledon Championship 2024 Emirates towels, caps and clothing; Emirates sailing merchandise; and a selection of home-grown products in collaboration with local UAE companies featuring the Emirates ghaf motif including home fragrance and accessories, cactus leather goods and premium leather bags, among other items.
    3. A sustainability focus:  Emirates has also dedicated a part of the stand to highlight some of the sustainability initiatives happening across the business, including onboard items that incorporate responsibly-sourced materials like amenity kits, loungewear and children’s toys, and specially designed ‘Air-crafted by Emirates’ luggage, bags and accessories made from upcycled materials from retrofitted A380 aircraft. There will also be interactive screens highlighting key activities under the airline’s key environmental pillars: reducing emissions, consuming responsibly and protecting biodiversity and habitats.

    The Emirates stand will also include meeting spaces that can accommodate over 130 visitors and industry partners at any point in time. This year, the airline is planning to seal deals and deepen cooperation with a number of tourism boards, airlines, and other critical entities within the travel and tourism eco-system signalling its confidence in the future of the industry. 

    The Emirates stand is located in the Sheikh Saeed Hall at ATM.

  • Emirates marks one of its busiest summers ever

    Emirates marks one of its busiest summers ever

    Emirates, the world’s largest International Airline, marks one of its busiest summers ever, carrying over 14 million passengers with average seat load factors exceeding 80% across its global network between June and August.


    Looking at the coming months, Emirates’ booking trends show unabated demand for international travel across its network. Destination Dubai remained popular amongst travellers, even during the summer months with two million customers traveling to the airline’s hub to enjoy its year-round attractions and events.


    Top inbound markets to Dubai on Emirates during this period included the UK, India, Germany, Pakistan, Saudi Arabia, China, Egypt and Kuwait. Over 35% of visitors to Dubai travelling on Emirates were families, staying an average of over two weeks to experience the city’s incredible sites and attractions.


    This winter season, the airline anticipates another spike in demand for travel to Dubai as the city runs a packed calendar of global conferences, world-class sporting events and more. 


    The city has already welcomed more than 8.5 million international visitors in the first six months of 2023, registering more than a million more visitors during the same time last year.


    Adnan Kazim, Emirates’ Chief Commercial Officer said: “Travel demand across our network has been strong and resilient despite rising cost-of-living pressures in many markets. It shows the value that people place on travel – whether for work, play, study, or visiting loved ones; and how essential international air connectivity is to communities.”


    He added: “As an early mover in restoring our flying schedules, Emirates worked closely with our industry partners to ensure our readiness to serve customer demand as well as attract visitors through building on the appeal of our home and hub, Dubai. We’re happy to see strong customer preference for our product in all cabin classes, especially in our premium cabins. Emirates will continue to ensure we are delivering the best value for money to our customers, by investing in our products, services, and in operating an efficient global network.”


    From June to August, Emirates operated nearly 50,000 flights to and from 140 cities, carrying over 14 million passengers.


    Thanks to its 157 airline and rail partners, Emirates offers travellers convenient and extended access beyond its own global network, to over 800 cities in 100 countries.


    This summer, Emirates rolled out several initiatives: it launched daily flights to a new destination to its network – Montreal, Canada; made additional flights to serve summer demand to 12 cities: and Introduced a new A380 service to Bali, becoming the first operation of its kind in IndonesiaEmirates also announced new interline and expanded codeshare arrangements with Kenya Airways, Air Canada and Philippine Airlines

  • Feature: The very least we expect from Festus Keyamo

    Feature: The very least we expect from Festus Keyamo

    by Ayo Akinfe

    This is the very least we expect from a man of your pedigree Festus Keyamo during your four year tenure

    [1] If Nigeria was a country that had any shame, we would be eternally embarrassed about the fact that the country does not have a single aviation maintenance, repair and overhaul (MRO) facility. MRO’s are an essential requirement to ensure that aircraft are maintained in pre-determined conditions of airworthiness to safely transport passengers and cargo. Airlines go through regular rigorous checks just as cars have to have an MOT every year to prove they are roadworthy

    [2] What this means in practical terms is that whenever any aircraft lands in Nigeria, it leaves immediately to be maintained elsewhere. In plain language – There is no aircraft mechanic workshop in the whole of Nigeria. Globally, the commercial aircraft MRO market is influenced by external factors in the wider air transport industry including global fleet size, aircraft utilisation and increasing and decreasing air traffic volumes for both passengers and cargo. Please sort this out Festus

    [3] In 2015, the global MRO market was worth $135.1bn, representing three quarters of the $180.3bn aircraft production market. Over the 2017–2026 decade, it is expected that the MRO market worldwide should reach over $900bn, with 23% in North America, 22% in Western Europe and 19% in Asia Pacific. Nigeria needs to get in on the act

    [4] In 2018, the commercial aviation industry expended $88bn on MRO, while military aircraft spent $79.6bn, including field maintenance. Across Africa, the only MRO providers are South African Airways Technical (Saat), Ethiopian Airlines Maintenance and Engineering, Kenya Airways Technical, Air Algerie Technics and Tunisair Technics. There are also joint ventures such as Air France Industries’ and Royal Air Maroc’s Aerotechnic Industries

    [5] Given how centrally located Nigeria is in Africa, the fact that Nigerians are the continents most travelled people and being the largest economy, we should be Africa’s aviation workshop, generating at least $20bn a year from MRO

    [6] For me, Lagos, Abuja and Calabar, the gateway to east and central Africa, should all be major MRO and aviation hubs. Our aviation policy should be geared towards making them massive depots where airlines bring their planes from all across Africa

    [7] Nigeria needs a major international airline in which the federal government has a minority stake of say 25%. This airline should be able to compete with the likes of Virgin, BA, Air France, KLM, Emirates, etc

    [8] Given the size of the African aviation market and the field day the Europeans and Americans are having ripping us off, Nigeria has got to spearhead the creating of a continental giant. Just imagine the kind of carrier we would have if Nigeria Air, Egypt Air and Ethiopian Airlines merged their operations

    [9] As a first step in all this, I expect to see Nigeria Air up and running within six months. No funny games Festus, we need an airline with at least a fleet of 20 planes flying to at least 10 African destinations and to at least another 190 global ones

    [10] Domestically, I expect Festus to bring the airports in the 36 state capitals of Nigeria up to international standards. They should all be able to operate international flights. Why should a man have to fly to Lagos or Abuja first before leaving Nigeria

  • Emirates Premium Economy surges to record 160,000 customers trading up to experience the cabin’s quiet luxury

    Emirates Premium Economy surges to record 160,000 customers trading up to experience the cabin’s quiet luxury

    Customers’ preference for the recently introduced Emirates Premium Economy has surged to a record high, with over 160,000 trading up, thereby setting new industry benchmarks in Premium Economy travel.  Emirates is delightfully celebrating this banner first year of full-service operations with the highly popular cabin class, introduced in August 2022.  With strong demand momentum forecasted in the coming months, Emirates  is providing travellers more opportunities to experience its highly-acclaimed Premium Economy product which is currently available on flights to 11 cities, with the list growing to 13 cities by the end of the year, as more retrofitted aircraft with refreshed cabins roll into scheduled service.

    Since Emirates debuted its Premium Economy Class, customer response has been overwhelmingly positive with demand exceeding expectations and bookings growing month on month, demonstrating its appeal to a broad range of traveller segments who want to try out its understated luxury and meticulously elevated experience at great value. Nearly half of the customers flying in Emirates Premium Economy are solo travellers venturing off for holidays, while couples and families constitute the other half.  More than 60% of customers who booked to fly in Premium Economy in the last year were also loyal Emirates Skywards members and regular customers of the airline.

    Emirates currently flies its A380s with the latest Premium Economy cabins to London Heathrow, Sydney, Melbourne, Auckland, Christchurch, Singapore, Los Angeles, New York JFK, Houston, San Francisco and Dubai, with flights regularly registering full seat loads in Premium Economy. The airline plans to make Premium Economy available to customers flying to/from Mumbai and Bengaluru from 29 October, and additional cities will be announced soon. Emirates currently operates 20 aircraft fitted with Premium Economy, 14 of which were retrofitted in-house by the Emirates Engineering team in Dubai over the course of the last nine months.

    Since August 2022, the airline has operated close to 4,500 flights with Premium Economy, traversing more than 36 million kilometres around the globe. On those flights, over 192,000 meals from its carefully curated menus which include the finest ingredients were served to customers who enjoyed regionally inspired, generously portioned dishes. Unique touches include indulgent desserts garnished with edible gold leaf, among other signature offerings. Premium Economy menus are updated every month to ensure a diversity of flavours and dishes, especially for well-travelled customers. Over 126,000 pieces of chocolates were served to round off meals for Premium Economy customers. Emirates also served 6,700 kilograms of mixed nuts and 8,650 litres of complimentary fresh lemon and mint juices in Premium Economy. The airline’s robust beverage selection in Premium Economy includes a global exclusive for Emirates customers, Australian sparkling wine, Chandon Vintage Brut 2016, alongside a choice of a unique white and red wine.

    The airline’s philosophy to constantly innovate and redefine service excellence through the introduction of Premium Economy has earned it numerous top placings and accolades in the cabin category at the 2023 Skytrax Awards, Business Traveller awards, Airline Ratings Excellence Awards, and 2022 Business Traveller Middle East awards.

    In May, Emirates launched a global campaign with Academy Award winning actor and philanthropist, Penelope Cruz, which also featured her enjoying the spacious seats in Premium Economy. The airline has also provided a glimpse of its Premium Economy offering through guided tours of the new cabin class to media and influencers, trade partners, airport, tourism and government officials across cities like Sydney, Melbourne, Auckland, Christchurch, Singapore, New York JFK and San Francisco.

    The Premium Economy roll-out is a core component of the airline’s multi-billion-dollar retrofit programme which will see the interior upgrade on 67 Emirates A380 cabins, as well as 53 Boeing 777 cabins. By the end of the programme, over 4,000 Premium Economy seats will be installed, along with over 700 First Class suites and 5,000 Business Class seats refurbished with the latest interiors.

    Tickets in Premium Economy can be booked on emirates.com, the Emirates App, or via both online and offline travel agents.

  • Air Canada and Emirates now operate on Dubai Terminal 3

    Air Canada and Emirates now operate on Dubai Terminal 3

    Air Canada and Emirates Airlines have announced a customer service milestone in the two airlines’ strategic partnership with the move of Air Canada’s operations to Dubai International’s (DXB) flagship Terminal 3 as of July 26th. The co-location of operations in one of the world’s premier terminals will significantly improve the connecting experience for customers and underscores the benefits of the partnership between the two airlines launched in November 2022.

    Customers transiting in Dubai between America on Air Canada and the Middle East, Indian subcontinent, Southeast Asia and Africa on Emirates will enjoy a seamless and expedited experience with the convenience of remaining in the same terminal.

    In a statement with Emirates’ Chief Commercial Officer, Adnan Kazim said: “We are delighted to welcome Air Canada to Emirates Terminal 3 in Dubai, which marks another step forward in our strategic partnership to deliver even more value to travellers. Co-locating at T3 means Air Canada customers can enjoy a smooth connection experience when transiting in Dubai on Emirates’ global network, and those eligible can enjoy access to Emirates’ signature Business Class Lounges and other hub facilities in Dubai prior to their flight. Working closely with Air Canada, we hope to further enhance travel experiences and offer even more convenient connectivity for travellers.”

    “Air Canada’s new home at Dubai International Terminal 3 is an important milestone which underscores the significance of our strategic partnership with Emirates and the importance of our flights between the UAE and Canada. We extend our sincere appreciation to both Emirates and Dubai Airports for their partnership in facilitating this move, which will greatly benefit our mutual customers,” said Mark Galardo, Executive Vice President Network & Revenue Planning at Air Canada.

    “In addition to Air Canada’s customers benefiting from seamless onward connections to destinations in the Middle East, Africa, Southeast Asia and the Indian subcontinent with our codeshare and frequent flyer partner Emirates, they will also enjoy an elevated experience throughout their airport journey.”

    Welcoming Air Canada to Terminal 3, Majed Al Joker, Chief Operating Officer of Dubai Airports, said, “In addition to a long history of partnership, Dubai Airports and Air Canada share a common goal of consistently delivering exceptional service and exceeding guest satisfaction. This relocation will streamline operations for Air Canada, enable us to optimise our airport’s efficiency and improve the overall travel experience. Terminal 3 is a world-class facility designed to cater to the evolving needs of modern travellers, with biometric touchpoints, spacious and comfortable waiting areas, and a wide variety of dining and shopping outlets.”  

    The first inbound Air Canada flight landed at Terminal 3  on July 26th, with the first outbound flight scheduled to depart from Dubai to Toronto on July 27th. Dedicated Air Canada check-in and bag drop counters for Signature Class will be available in the First & Business Class Dropoff, Premium Economy and Economy will be located in the main entrance. Air Canada Signature Class customers and eligible Aeroplan Elite members (Aeroplan 50K and above) will also have access to the Emirates Business Class lounge located in Terminal 3.

    Since November 2022, the carriers have expanded their codeshare relationship to 42 routes, enhanced their underlying interline agreement, developed a reciprocal loyalty partnership for customers to earn and redeem points, enhanced co-operation between their Cargo businesses and have increased capacity into their respective hubs. Air Canada has also developed a partnership with Emirates’ sister-airline, flydubai.  

    Emirates began its daily Boeing 777 service between Montreal and Dubai in July, which complements its expanded daily Airbus A380 schedule between Toronto and Dubai. Air Canada will be commencing its new non-stop four times weekly flights between Dubai and Vancouver on October 30, 2023 with its flagship Boeing 787 Dreamliner fleet, which will complement its daily service between Toronto and Dubai.

    Aeroplan and Skywards members are able to collect and redeem points when travelling with Air Canada or Emirates.

  • Emirates and United Airlines sign historic partnership agreement

    Emirates and United Airlines sign historic partnership agreement

    Emirates and United announced a historic commercial agreement today that will enhance each airline’s network and give their customers easier access to hundreds of new destinations* within the United States and around the world.


    From November, Emirates customers flying into Chicago, San Francisco, and Houston – three of the biggest business hubs in the U.S – will be able to easily connect onto United flights to and from nearly 200 cities across the Americas on a single ticket.
    At the eight other U.S. airports served by Emirates – Boston, Dallas, LA, Miami, JFK, Orlando, Seattle and Washington DC – both airlines will have an interline arrangement in place.


    United will launch a new direct flight between New York/Newark and Dubai starting in March 2023 – from there, customers will be able to travel on Emirates or its sister airline flydubai to more than 100 cities. Tickets for United’s new Dubai flight are now on sale.


    Emirates and United announced their agreement today at a ceremonial event at Dulles International Airport, hosted by United CEO, Scott Kirby and Emirates President, Sir Tim Clark, featuring United and Emirates Boeing 777-300ER aircraft and flight crews from each carrier.


    Sir Tim Clark, President, Emirates Airline said: “Two of the biggest, and best-known airlines in the world are joining hands to fly people better to more places, at a time when travel demand is rebounding with a vengeance.


    “It’s a significant partnership that will unlock tremendous consumer benefit and bring the United Arab Emirates and the United States even closer. We welcome United’s return to Dubai next year, where our hub Dubai essentially becomes a gateway for United to reach Asia, Africa and the Middle East via the combined network of Emirates and flydubai. We look forward to developing our partnership with United for the long term.”


    Scott Kirby, CEO of United Airlines said: “This agreement unites two iconic, flag carrier airlines who share a common commitment to creating the best customer experience in the skies. United’s new flight to Dubai and our complementary networks will make global travel easier for millions of our customers, helping boost local economies and strengthen cultural ties.


    “This is a proud moment for both United and Emirates employees, and I look forward to our journey together.”
    Customers of both airlines can soon book these connecting flights on a single ticket – making check-in and luggage transfer faster and easier. For example – travelers will be able to visit United.com or use the United app to book a flight from New York/Newark to Karachi, Pakistan or go to Emirates.com to book a flight from Dubai to Atlanta or Honolulu.


    This agreement will also give the loyalty program members of both airlines more opportunities for more rewards: Emirates Skywards members can soon earn miles when they travel on United-operated flights, and United Mileage Plus members flying on United’s New York/Newark to Dubai flight will be able to earn and redeem miles when connecting beyond on Emirates and flydubai.


    Eligible customers traveling on codeshare flights will also soon enjoy access to Emirates and United lounges. More details on frequent flyer awards and lounge-sharing benefits will be communicated in the coming weeks. Both airlines have recently announced significant investments in the customer experience.


    Emirates will retrofit more than 120 aircraft as part of a $2 billion effort that includes elevated meal choices, a brand-new vegan menu, a ‘cinema in the sky’ experience, cabin interior upgrades, and sustainable choices.


    At United, the airline will add 500 new Boeing and Airbus aircraft to its fleet with a focus on a new signature interior that includes seat-back screens in every seat, larger overhead bins, Bluetooth connectivity throughout, and the industry’s fastest available in-flight WiFi.

  • Emirates invests over US$ 2 billion to enhance on-board customer experience

    Emirates invests over US$ 2 billion to enhance on-board customer experience

    Emirates is investing over US$ 2 billion to enhance its inflight customer experience, including a massive programme to retrofit over 120 aircraft with the latest interiors, plus an array of other service improvements across all cabins starting in 2022. Emirates is still flying on its brand promise of ‘Fly Better.’

    Sir Tim Clark, President, Emirates Airline said: “While others respond to industry pressures with cost cuts, Emirates is flying against the grain and investing to deliver ever better experiences to our customers. Through the pandemic, we’ve continued to launch new services and initiatives to ensure our customers travel with assurance and ease, including digital initiatives to improve customer experiences on the ground. Now we’re rolling out a series of intensive programmes to take Emirates’ signature inflight experiences to the next level.”

    Some of Emirates’ latest initiatives include elevated meal choices, a brand new vegan menu, a ‘cinema in the sky’ experience, cabin interior upgrades, sustainable choices and a generous approach to the little touches that make travel memorable.

    Starting from August, Emirates’ passengers can look forward to an award-winning team of chefs, a world-class catering team and a wide variety of suppliers have been assembled to design and deliver the best fine dining experience in the sky.

    Emirates’ new vegan menu is also carefully curated to cater to the growing numbers of customers pursuing this thoughtful lifestyle. Vegans, or anyone interested in a delicious and healthy plant-based meal, will enjoy handcrafted gourmet dishes such as pan-roasted king oyster mushrooms, flavoursome jackfruit biryani and sliced kohlrabi garnished with burnt orange.

    The Champagne and Caviar Experience is also being elevated. Emirates’ First Class experience, always a benchmark for service excellence, has been upped a notch in 2022. Customers can now savour unlimited portions of Persian caviar as part of the ‘dine on demand’ service, with an exquisite pairing of the world-renowned Dom Perignon vintage champagne. Emirates is the only airline with an exclusive agreement to offer the luxury brand on-board.

    Cinema in the Sky will soar to new heights. First Class customers can create a memorable movie moment on board by ordering cinema snacks as they enjoy the 5,000 channels on Emirates’ ice inflight entertainment system. All passengers can also curate their own ice experience before their flight, simply by browsing and pre-selecting movies or TV shows on the Emirates app, which can then be synced to ice the moment they board, maximising the seamless travel experience.

    Emirates’ customers departing on flights from Dubai can begin crunching on fresh greens harvested from Bustanica, the world’s largest vertical farm and newly-opened US$40 million joint venture investment through Emirates Flight Catering. Emirates is continuing to invest in sustainable operations and supply chains, seeking local food suppliers and farms wherever possible to serve the freshest produce on board.

    Additionally, Emirates has partnered with Ecole hôtelière de Lausanne, one of the world’s top hospitality management schools, to craft the Emirates Hospitality strategy and encourage inspiring customer experiences. Emirates Cabin Crew have already begun engaging in intensive training programmes focused on delivering the four service pillars: Excellence, Attentiveness, Innovation and Passion.

    The most significant investment is an extensive and record-breaking refurbishment of the aircraft fleet interiors, where cabins will be retrofitted with new or reupholstered seats, new panelling, flooring and other cabin features. Benefitting all Emirates passengers, every cabin class will be refreshed and new Premium Economy cabins installed.

    After the retrofit, Emirates will have a total of 120 aircraft offering Premium Economy seats – the only airline in the region to offer this cabin class, and enhanced interiors and features across all other cabins. With its first aircraft scheduled to roll into the Emirates Engineering Centre for retrofitting in November, planning work and trials have begun in earnest.

  • Emirates Flight Catering Opens World’s Largest Hydroponic Farm in Dubai

    Emirates Flight Catering Opens World’s Largest Hydroponic Farm in Dubai

    Emirates Flight Catering is opening the world’s largest farm in Dubai. Bustanica has opened the doors to the largest hydroponic farm on the planet, backed by an investment of over US$40m.

    The facility is the first vertical farm for Emirates Crop One, the joint venture between Emirates Flight Catering (EKFC), one of the world’s largest catering operations serving more than 100 airlines, and Crop One, an industry leader in technology-driven indoor vertical farming.

    Located near Al Maktoum International Airport at Dubai World Central, the 330,000sqft facility is geared to produce more than 1,000,000 kilograms of high-quality leafy greens annually, while requiring 95% less water than conventional agriculture. At any point in time, the facility grows in excess of 1m cultivars (plants), which will provide an output of 3,000 kgs per day.
    Bustanica is driven by powerful technology – machine learning, artificial intelligence and advanced methods – and a highly specialised in-house team that includes agronomy experts, engineers, horticulturists and plant scientists.

    A continuous production cycle ensures the produce is super fresh and clean, and grown without pesticides, herbicides, or chemicals. Passengers on Emirates and other airlines can look forward to forking these delicious leafy greens, including lettuces, arugula, mixed salad greens, and spinach, onboard their flights from July. Bustanica is not just revolutionising salads in the sky – UAE consumers will soon be able to add these greens to their shopping carts at the nearest supermarkets. Bustanica also plans to expand into the production and sale of fruits and vegetables.

    HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline and Group said: “Long-term food security and self-sufficiency are vital to the economic growth of any country, and the UAE is no exception. We’ve specific challenges in our region, given the limitations around arable land and climate. Bustanica ushers in a new era of innovation and investments, which are important steps for sustainable growth and align with our country’s well-defined food and water security strategies.

    “Emirates Flight Catering constantly invests in the latest technologies to delight customers, optimise operations, and minimise our environmental footprint. Bustanica helps secure our supply chain, and ensures our customers can enjoy locally sourced, nutritious produce. By bringing production closer to consumption, we’re reducing the food journey from farm to fork. Congratulations to the Bustanica team for their remarkable achievements so far and for setting global standards and benchmarks in agronomy.”

    Craig Ratajczyk, Chief Executive Officer, Crop One said: “After significant planning and construction, and navigating the unforeseen challenges of the pandemic, we’re thrilled to celebrate this tremendous milestone alongside our joint venture partner, Emirates Flight Catering.

    “It’s our mission to cultivate a sustainable future to meet global demand for fresh, local food, and this first large format farm is the manifestation of that commitment. This new facility serves as a model for what’s possible around the globe.”

    The farm’s closed-loop system is designed to circulate water through the plants to maximise water usage and efficiency. When the water vaporises, it is recovered and recycled into the system, saving 250m litres of water every year compared to traditional outdoor farming for the same output. Bustanica will have zero impact on the world’s threatened soil resources, an incredibly reduced reliance on water and year-round harvests unhampered by weather conditions and pests. Consumers buying

    Bustanica’s greens from supermarkets can eat it straight from the bag – even washing can damage the leaves and introduce contaminants.

    Crop One Holdings Inc. (Crop One), headquartered in Massachusetts, USA, is an established and experienced vertical farming leader with continuous commercial operation exceeding 6 years. Leveraging new technological and biological advancements, Crop One has built a scalable, global model to bring fresh, local produce, to previously ungrowable environments.-ends.

    Emirates Flight Catering is one of the world’s largest catering operations. Offering airline, events and VIP catering as well as ancillary services including laundry, food production and airport lounge food & beverage, EKFC is a trusted partner for over 100 airline customers, hospitality groups and UAE government entities. Each day, the company’s 11,000 dedicated employees prepare an average of 200,000 meals and handle 210 tonnes of laundry.

  • Emirates urges travelers to book summer tickets now

    Emirates urges travelers to book summer tickets now

    Emirates has urged intending summer holiday customers who are yet to make their travel arrangements to book at once in order to ensure that they are able to travel on their preferred dates and flights. This comes as the summer holidays draw closer, daily booking volumes are accelerating and as travel rebounds from the impact of the pandemic.

     Emirates is busy preparing for its busiest period with over 550,000 customers expected to fly out from the UAE between June and July on over 2,400 weekly network-wide departures.  The Airline has continued to add flights and frequencies where possible as it ramps up its summer schedule, and will be operating close to 80% of its pre-pandemic capacity, or over 1 million weekly seats for this summer to serve demand.

    From 1 August, customers travelling from Dubai to London, Paris and Sydney will be able to experience the airline’s full Premium Economy experience, complete with dedicated check-in areas at DXB, luxurious seats offering unrivalled comfort with a pitch of up to 40 inches, soft, sustainable blankets and amenity kits, elevated onboard gastronomy and a premium selection of beverages, amongst other attentive touches.

    Customers returning from their holidays abroad can continue their summer experiences on the ground in Dubai with My Emirates Pass. Customers travelling between 1 May to 30 September 2022 can enjoy exclusive offers at over 500 locations, including restaurants, big-name retail outlets, spas and exclusive attractions across the city by simply showing their Emirates boarding pass.

    Emirates is working hard to ensure it provides an incredible onboard experience, and a seamless journey on the ground. As many customers have been waiting for almost two years to travel on the ground, customers can look forward to a speedy process when they utilise the airline’s biometric path in Terminal 3 for a contactless journey from select check-in desks, Emirates lounges and boarding gates. The airline has also introduced other technology-centric services including self-check-in and bag drop kiosks at DXB for a smoother and contactless airport experience. Emirates customers also now have the option to cut down their wait time with 25 mobile check-in ports, where they can get their boarding cards, weigh and tag their bags, and have any of their questions answered by check-in staff.

    From Abu Dhabi, Emirates customers can board the airline’s bus service which now operates five times a day. First Class customers can take advantage of Emirates’ new Home Check-in Service that offers them the option to check-in from home, free of charge.  Emirates’ First Class customers based in Dubai and Sharjah, can have Check-in Agents visit their homes or hotels at pre-booked timings to complete all check-in formalities, including document verification, checking-in of baggage, and issuing boarding passes.There is an allocated counter at the airport for any last-minute extra luggage.

    Onboard, customers can look forward to regionally inspired dishes, special menus and an unrivalled beverage offering across all classes, as well as a host of other amenities. Emirates’ award-winning inflight entertainment system, ice, now offers more than 5,000 channels, with content in 40 languages to cater to every taste and preference, including 4,000 hours of the latest movies and TV, and close to 3,500 hours of music and podcasts to choose from. The airline will be flying to 35 A380 destinations this summer, and customers can look forward to the airline’s signature experience on its flagship double-decker, including its tremendously popular Onboard lounge and Shower Spa, amongst other award-winning experiences to be found across every cabin class.

  • Emirates expects travel rush and rolls out new check-in options

    Emirates expects travel rush and rolls out new check-in options

    Emirates’ Airlines  has re-assured its customers of stress-free check-in experience despite the current surge in the number of passengers expected to depart from its DXB’s Emirates Terminal 3 over the course of the next two weekends. More than 700,000 travellers are already scheduled to depart through the terminal as they head off for their spring break holidays.  With the lifting of COVID-19 related travel restrictions in 16 countries, Emirates customers will be able to swiftly check-in without the need to present COVID-19 related medical documents.

    Emirates has said that customers may check in as early as 24 hours before their flight departure using the 32 self-service bag drop machines and 16 check-in kiosks available at Terminal 3, or at Emirates’ check-in desks. Under the arrangement, passengeg rs travelling to the US can check in 12 hours before departure at Emirates’ check-in desks, while customers using the self-service kiosk will receive their boarding passes on the spot, although they are expected to still complete their immigration formalities no later than 60 minutes before their flight departure.

    Other arrangements in place to ensure customer convenience include the car park check-in facility located adjacent to the Terminal 3 car park area in Zone C. Passengers can also use the car park check-in facility from 24 hours and up to six hours prior to departure. With zero parking charges for using the drop-off lane adjacent to this facility, customers who get dropped off at Terminal 3 Departures Car Park will have an easier and more convenient check-in options to make their airport journey smoother.

    Also in place is the online check inarrangement, which gives customers the convenient option to check in online up to 48 hours and until 90 minutes before their flight departure, on the Emirates’ website or the mobile app, and download digital boarding passes on their mobile phones for select destinations.

    To further expedite their airport experience, Emirates has made it possible for its customers to utilise Emirates’ biometric path in Terminal 3 for a smoother and contactless journey from specific check-in desks, Emirates dedicated lounges and boarding gates. Without any document checks or queuing, passengers can use the biometric path for a fast and efficient process to complete their immigration formalities and board their flights.

    Apart from the travel restrictions, locator forms are also not required in some countries.  These countries include the UK, Portugal, Italy, Jordan, Mauritius, Maldives, Austria, Bahrain, Denmark, Hungary, Ireland, Norway, Mexico, Saudi Arabia, Spain and Switzerland. Travel restrictions however remain in place for other destinations.

    In addition to departures from Dubai, close to 620,000 passengers will be arriving on Emirates flights during that same period, as many make their way for their spring break holidays in Dubai, and to experience Expo 2020 before it ends on 31st March.

    Emirates advises all customers to check that they have their documents in order ahead of their flights on www.emirates.com/travelrequirements, to ensure a smooth process at check-in. It also urges passengers to arrive at the airport at least 3 hours prior to their flight departure, and ensure they have all the required documents as mandated by their destination.

    These tips are indeed helpful as customers who check in less than 60 minutes before departure will not be accepted for travel. Once checked in, passengers are further advised to ensure they arrive to their boarding gate on time. Gates open 90 minutes before departure, boarding starts 45 minutes before the flight and gates close 20 minutes before departure. Emirates will not be able to accept passengers reporting late to the boarding gate for travel. Check-in and gate closure timings are strictly followed by Emirates to ensure flights depart on schedule and to avoid the impact on operations.