News Wings

Tag: talent development

  • Glovo launches a LiveOps Hub in Abuja to strengthen Customer Experience and operational resilience

    Glovo launches a LiveOps Hub in Abuja to strengthen Customer Experience and operational resilience

    Glovo, a leading technology platform offering on demand services from restaurants, supermarkets and stores, has officially launched its LiveOps Hub in Abuja, marking a major step in strengthening customer support, operational efficiency, and talent development across Nigeria.

    The new hub is designed to address key challenges within Nigeria’s rapidly growing Q-commerce ecosystem, including low digital trust, infrastructure volatility, and the need for 24/7 real-time service. With a team of over 100 trained professionals, the facility provides live operational support to customers, riders, and vendors using the Glovo platform nationwide.

    According to the General Manager, Glovo Nigeria, Lamide Akinola, the Abuja LiveOps Hub demonstrates the company’s ongoing investment in innovation, reliability, and human capital development in Nigeria.

    Akinola explained that the new facility integrates advanced Artificial Intelligence technology with human intelligence to ensure seamless and secure service.

    “The LiveOps Hub in Abuja reflects our investment in resilience and reliability. We have invested heavily in redundant high-speed satellite links and powerful backup power solutions, including generators and solar systems, to ensure our team operates 24/7 without downtime. This means we are always available when customers, riders, or vendors need us most,” she said.

    The hub’s tiered support system is built around specialized “Pods”, such as Refunds, Rider Support, and Vendor Relations, allowing agents to resolve complex cases faster and with greater precision.

    Since its establishment in early 2025, the team has maintained an impressive 90% success rate in responding to customer inquiries within 30 seconds, setting a new benchmark for responsiveness and reliability in Nigeria’s on-demand sector.

    Beyond speed and technology, the Abuja hub embodies Glovo’s conviction that exceptional customer support hinges on a deep understanding of local needs. In cities where unmapped addresses and complex routes can challenge delivery operations, the locally based LiveOps team plays a key role in helping riders and customers connect seamlessly. Agents utilise their knowledge of neighbourhoods, landmarks, and delivery patterns to resolve navigation-related issues in real-time, bridging the gap between technology and on-the-ground realities.

    Beyond operations, the Abuja Hub doubles as a LiveOps Academy, dedicated to nurturing and retaining Nigerian talent. Agents receive training beyond customer service, including business analysis, fraud detection, and project management. This investment not only builds long-term skills but also strengthens Nigeria’s growing digital service ecosystem and contributes to a more resilient digital economy.

    “Our approach combines people, technology, and local understanding. We are not just solving customer challenges, we are building trust in Nigeria’s digital economy by showing that reliability, innovation, and opportunity can coexist,” Akinola added.

    The Abuja LiveOps Hub plays a key role in Glovo’s long-term vision: setting new standards for customer experience, operational excellence, and localized innovation across Africa. Through this investment, Glovo reaffirms its commitment to defining what exceptional service looks like in the fast-evolving Quick-Commerce sector.

  • Canon Central and North Africa Unveil Season 2 of ‘Women Who Empower’ with Women in Successful Careers (WISCAR) in Nigeria

    Canon Central and North Africa Unveil Season 2 of ‘Women Who Empower’ with Women in Successful Careers (WISCAR) in Nigeria

    …The launch ceremony was held at Hive by Zen — a newly opened studio by Canon ambassador Emmanuel Oyeleke — and was attended by 20 ladies who will be part of the programme in Season 2, alongside representatives from both organizations

    Canon Central and North Africa (CCNA), a leader in imaging solutions has announced the launch of Season 2 of its successful ‘Women Who Empower’ campaign, in partnership with Women in Successful Careers (WISCAR) in Nigeria. Now in its second year, the programme aims to equip women in photography, videography, and printing with essential skills and mentorship. 

    Rooted in Canon’s philosophy ‘Kyosei’ —living and working together for the common good—this initiative reinforces Canon’s commitment to diversity, education, talent development, and aligns with the International Women’s Day 2025 theme of “Accelerate Action”. The launch ceremony was held at Hive by Zen — a newly opened studio by Canon ambassador Emmanuel Oyeleke — and was attended by 20 ladies who will be part of the programme in Season 2, alongside representatives from both organizations. 

    Somesh Adukia, Managing Director, Canon Central and North Africa, said, “At Canon, we believe in the power of creativity to drive change. Through the ‘Women Who Empower’ initiative, we are not just equipping women with technical skills but also building confidence and industry connections that will help them advance their careers. Our partnership with WISCAR reflects our steadfast commitment to diversity, inclusion, and the long-term growth of Nigeria’s creative industry.” 

    Season 2 will offer training across three specialized modules: 

    Photography & Print Module: Led by Canon Ambassador Emmanuel Oyeleke, participants will learn photography fundamentals, visual storytelling techniques, and practical shooting skills. They will also gain insights into printing business trends, digital printing applications, and entrepreneurial opportunities in the printing industry. 

    Content Creation Module: Conducted by Canon Ambassador Daniel Ehimen, this module will cover the essentials of visual and video content creation, editing techniques, and content monetization. 

    The program, running from April 22nd to June 5th, 2025, includes two theory and two practical sessions for each module, followed by portfolio development opportunities. As part of the practical training, this season will also feature trainer-led photo walk and video walk — a new addition designed to enhance hands-on learning. The initiative will culminate in a closing ceremony where participants will showcase their work and receive recognition for their achievements. 

    Transforming Nigeria’s Creative Future  

    This collaboration with WISCAR highlights the broader impact on Nigeria’s creative industry. By forming partnerships and providing networking opportunities, Canon demonstrates its long-term commitment to nurturing talent and promoting diversity within the sector. 

    “Our partnership with Canon has been a resounding success, empowering women in the print and imaging industries,” said Amina Oyagbola, Founder and Chairperson of WISCAR. “This collaboration serves as an outstanding example of collaborations that break down barriers, drive meaningful change, and pave the way for more women to advance in careers in the print and imaging industries.” 

    The ‘Women Who Empower’ initiative reflects Canon’s dedication to fostering talent, innovation, and diversity in the creative sector. Through strategic partnerships, mentorship, and skills development, Canon continues to invest in the future of the creative industry, providing individuals with opportunities and the resources they need to thrive. 

  • Access Bank named only Nigerian Company on Forbes 2024 World’s Best Employers List

    Access Bank named only Nigerian Company on Forbes 2024 World’s Best Employers List

    In reflection of its dedication to fostering a workplace culture that prioritises employee empowerment, inclusivity, and gender equity, leading full-service commercial bank, Access Bank PLC has been named as the only Nigerian company on the 2024 World’s Best Employers List by Forbes.

    As one of only 13 African companies to receive this distinction amongst the 850 ranked on the list, Access Bank sets a high standard within the African banking industry, underscoring its commitment to equitable growth and opportunities for all.

    Access Bank’s leadership expressed pride in the Forbes recognition, viewing it as an affirmation of the institution’s inclusive, growth-oriented environment. Emeka Dibia, Head of Human Resources (Nigeria), said, “Our people are the foundation of our success. At Access Bank, we strive to create an environment that nurtures talent, encourages professional growth, and emphasises well-being. This recognition from Forbes reflects our continuous efforts to foster a culture that prioritises our employees’ satisfaction, growth, and long-term potential.”

    Forbes, in partnership with market research firm, Statista, surveyed over 300,000 employees across more than 50 countries to compile the list. Participants represented multinational companies operating in at least two of the six continental regions: Africa, Asia, Europe, Latin America and the Caribbean, North America, and Oceania. Employees rated their companies on factors such as salary, talent development, diversity, and remote work options, with additional input drawn from industry knowledge and connections.

    Survey responses were analysed and tallied – along with data from the previous three years – with a heavier weight put on the more recent data and on the evaluations from current employees.

  • Listicle- Talent Promotion: Top Nigerian Celebrities Who Were GOtv Ambassadors

    Listicle- Talent Promotion: Top Nigerian Celebrities Who Were GOtv Ambassadors

    GOtv has become a key player in the Nigerian entertainment industry, offering a platform for talent development, exposure, employment opportunities, and family entertainment. As GOtv Nigeria nears its 13th anniversary, we highlight some of the talents who have taken on ambassadorial roles with the brand:

    Daddy Showkey: Veteran Nigerian singer, John Odafe Asiemo popularly known as “Daddy Showkey” was the face of the GOtv brand for years, after coming on board as ambassador in 2015. Daddy Showkey is famed for his creation of the “Galala” dance routine and remains a household name in the Nigerian music scene. The singer, through his deep grassroots connection commanded huge love and support for the GOtv brand via brand commercials and special guest appearances at major GOtv events, while also earning millions for himself through the deal.

    Mr Ibu: At the peak of his career, the late Nollywood comic star, John Okafor, popularly known as Mr Ibu, was a big part of the GOtv brand family.  The late entertainer was unveiled as the brand ambassador back in 2014. His wide acceptance by the Nigerian audience made him a suitable associate for the GOtv brand which aims to provide best value entertainment to families across Nigeria. Mr Ibu featured in prominent GOtv commercials alongside Daddy Showkey. Their special combination on street activations for the “GOtv Go Pick Ya Own promos” remains evergreen.

    Laycon: BBNaija Lockdown winner, Olamilekan Agbeleshe popularly known as “Laycon”, was another popular face to represent the GOtv brand. Shortly after his rise to stardom as BBNaija winner, Laycon signed up as GOtv ambassador, featuring in commercials and several customer engagement activities such as the GOtv City tour of Abeokuta, Enugu, Uyo and Abuja.

    Victor Osimhen: In June 2021, the GOtv brand onboarded a football superstar with the unveiling of Super Eagles and Napoli Striker, Victor Osimhen. The striker was the face of GOtv Max, which was the highest package on the GOtv platform at the time. The package was the home of the Serie A where the forward plies his trade. Osimhen became a household name in Nigeria following his heroics at the 2015 FIFA under-17 World cup where he scored ten goals to win the golden boot. He featured in several GOtv commercials that resonated with millions of Nigerians given his grass-to-grace story and GOtv’s connection with the grassroots. 

    Whitemoney: BBNaija ‘Shine Ya Eye’ season winner, Hazel Oyeze Onou, widely known as “Whitemoney” was unveiled as GOtv Nigeria brand ambassador in November 2021. His unveiling coincided with the 10th anniversary of the brand and the launch of the GOtv Supa package. After winning BBNaija Season 6, GOtv provided another opportunity for the new star to get more support from MultiChoice as brand ambassador.

    As GOtv continues to push the digital terrestrial footprint across Nigeria, the brand’s impact on talent development and promotion, as well as its economic contribution through direct and indirect employment for thousands of youths across the country, cannot be overstated.