Over 2,500 Emirates customers enhanced their
travel experience by adding innovative home check-in services to their
bookings in July. The airline’s popular service enables passengers
departing from Dubai to quickly and efficiently complete the check-in
process in the comfort of their home and enjoy a swift and smooth
journey through the airport.
During the peak summer travel departures from the UAE in July, Emirates’
home check-in services were typically booked for groups of four to five
people, with travellers’ most popular destinations being Amman (Jordan),
Beirut (Lebanon) and Male (Maldives). Thursdays and the Eid long weekend
were particularly busy with up to 130 home check-ins completed and 150
pieces of baggage delivered to the airport a day across Dubai.
Underscoring the popularity of the service, some 400 home check-ins were
for repeat customers who had already taken advantage of the service
before.
During the safe and convenient home check-in process, customer-oriented
agents check in travellers for their flights, issue boarding passes,
weigh and tag their sanitized baggage and ensure these are delivered to
the airport and loaded onto the aircraft. Each piece of baggage is
disinfected with a long-lasting protective coating that lasts for up to
72 hours.
Emirates customers can easily book their home check-in service on
emirates.com up to 24 hours before their flight and receive the service
up to 8 hours before scheduled departure time.
Customers also have the option to book fast-track marhaba services to
help whisk them through airport immigration for an even more contactless
on ground experience. In addition, travellers can also book pre-travel
COVID-19 testing. A qualified medical professional performs the swab
test ahead of the home check-in process, and results are shared with
customers digitally. All passengers who test negative for COVID-19
receive a medical certificate within 24 to 48 hours to meet the entry
guidelines of their destination.
For their return to Dubai, customers can choose to book a land and leave
service which enables them to proceed directly home while trained agents
collect their baggage, clear it through customs, sanitize the baggage,
and then deliver it directly to their doorstep.
Emirates’ home check-in service is delivered by DUBZ, dnata’s baggage
technology and logistics company. Based in Dubai, DUBZ providers
innovative, unique solutions to travellers, ensuring a safe and seamless
experience for them throughout their journey.