The International Organization for Standardization (ISO) has approved the elevation of the Nigerian Airspace Management Agency (NAMA) to its certification category of ISO 9001:2015. The agency attained the certification recently after undergoing a strenuous certification audit by representatives of ISO and coming out successful based on the listed clauses.
The certification audit took representatives of ISO to the five international airports (Lagos, Abuja, Kano, Port Harcourt, and Enugu), Aeronautical Information Services (AIS), charts, and Aeronautical Publications. Personnel competencies, required working tools, office environment, and documentation were also audited.
Speaking at the presentation of the certificate at NAMA headquarters annex in Lagos, the Managing Director of NAMA, Engr Ahmed Umar Farouk who was represented by the Director of Air Traffic Services, Mr John Tayo said “As a mandatory requirement of the International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARPS), the attainment of the ISO certification is yet another landmark achievement by NAMA in its quest to continue to raise the bar in air navigation service provision.”
He expressed confidence that the ISO certification would further enhance customer satisfaction as NAMA products and services would be timely and reliable and have a lower error rate. “For us in NAMA, this certification is a renewed assurance to airlines and other stakeholders that we are poised for excellence as we work assiduously towards enhancing the safety and reliability of the Nigerian airspace,” Farouk said.
